Privacy Policy

TruGuide ("we," "us," or "our") is operated by Hoosier Marketing Solutions. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the TruGuide application and website (the "Service"). By using TruGuide, you agree to the collection and use of information as described in this policy.

We collect the following types of information:

Account Information

• Email address (provided during registration or via Google OAuth)
• Full name (provided during registration or from your Google profile)
• Profile photo URL (if you sign in with Google)
• Account creation date and authentication method

Usage Data

• Chat messages and conversations you have with TruGuide
• Images you upload within conversations (Faithful and Shepherd plans)
• Selected conversation modes (General, Bible Study, Devotional Plans, etc.)
• Daily message counts and usage patterns

Payment Information

• Subscription plan and billing status
• Payment processing is handled entirely by Stripe. We do not store your credit card number, bank account details, or other sensitive financial information on our servers. Stripe may collect information as described in their own privacy policy.

Technical Information

• Browser type and version
• Device type and operating system
• IP address and approximate location (country/region level)
• Pages visited and features used

We use the information we collect to:

• Provide and operate the Service — authenticate your account, deliver AI-generated responses, manage your conversations, and maintain your subscription
• Process payments — manage subscriptions, free trials, billing, and refunds through Stripe
• Improve the Service — understand how users interact with TruGuide so we can fix bugs, improve features, and develop new capabilities
• Send transactional emails — account verification, password resets, billing receipts, and important service updates
• Ensure security — detect and prevent fraud, abuse, and unauthorized access

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

TruGuide relies on the following third-party services to operate. Each service receives only the data necessary to perform its function:

• Supabase — authentication, user profiles, and database storage. Your account information and profile data are stored in Supabase's infrastructure.
• Stripe — payment processing and subscription management. Stripe handles all credit card and billing information directly.
• Anthropic (Claude AI) — AI response generation. Your chat messages are sent to Anthropic's API to generate responses. Anthropic's usage policies apply to how they handle this data.
• Vercel — web hosting and deployment. Vercel serves the TruGuide application and may collect standard server logs.
• Google — OAuth authentication (if you choose to sign in with Google). Google shares your name, email, and profile photo with us during sign-in.

We encourage you to review the privacy policies of these services for details on how they handle your data.

• Account data — retained for as long as your account is active. If you delete your account, we will remove your personal information within 30 days.
• Conversation history — chat messages are stored locally on your device and in our database for as long as your account exists. You can delete individual conversations at any time.
• Payment records — billing history is retained as required by tax and financial regulations, typically for 7 years after the transaction.
• Server logs — technical logs are retained for up to 90 days for debugging and security purposes, then automatically deleted.

You have the right to:

• Access your data — request a copy of the personal information we hold about you
• Correct your data — update or correct inaccurate personal information
• Delete your account — request deletion of your account and associated data by contacting us at the email below
• Export your data — request a portable copy of your data in a standard format
• Withdraw consent — stop using the Service at any time; cancel your subscription through the billing portal

To exercise any of these rights, contact us at josh@hoosiermarketingsolutions.com. We will respond to your request within 30 days.

TruGuide uses essential cookies and local storage for the following purposes:

• Authentication — session cookies to keep you signed in
• Preferences — local storage to remember your conversation history and app settings
• Subscription state — to track whether you have seen the plans screen

We do not use third-party tracking cookies, analytics pixels, or advertising trackers.

TruGuide is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete it.

Users between the ages of 13 and 18 should use TruGuide with the involvement and consent of a parent or guardian.

We take reasonable measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) for all communications
• Secure authentication through Supabase with support for OAuth
• Payment data handled exclusively by PCI-compliant Stripe infrastructure
• Regular security reviews of our application code

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may notify you via email or through a notice in the app. Your continued use of TruGuide after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

Hoosier Marketing Solutions
Email: josh@hoosiermarketingsolutions.com